METHODS OF PAYMENT

  • ON RECEIPT OF THE PARCEL WITH REPLACEMENT
  • BY CREDIT AND DEBIT CARDS VISA, MASTERCARD, BUSINESS, DINERS.
  • VIA MASTERPASS E-WALLET
  • DEPOSIT IN THE BANK

TO PAY FOR YOUR PURCHASES YOU CAN DEPOSIT THE AMOUNT CORRESPONDING TO ONE OF THE FOLLOWING BANK ACCOUNTS OF CRYSTAL AND THEN SEND AN EMAIL WITH YOUR DEPOSIT NUMBER AND NAME.

ALPHA BANK
HOLDER OF THE RIGHT: DIMITRIADIS KIRIAKOS
ACCOUNT NO: 587002002009079
IBAN: GR2301405870587002002009079

TRANSACTION SECURITY

All payments made by card are processed through Alpha Bank's electronic payment platform "Alpha e-Commerce" and uses TLS 1.2 encryption with 128-bit encryption protocol (SecureSocketsLayer - SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.

RETURN OR REPLACEMENT OF PRODUCTS

TERMS

THE RETURN/REPLACEMENT OF PRODUCTS, IS ACCEPTED BY OUR STORE WITHIN 14 CALENDAR DAYS FROM THE DATE OF DISPATCH OF THE PRODUCT.

IN ORDER FOR US TO ACCEPT THE RETURN/REPLACEMENT, THE PRODUCTS MUST BE IN PERFECT CONDITION, UNUSED AND IN THEIR ORIGINAL PACKAGING. ALSO REQUIRED IS THE RECEIPT AND THE BRAND LABEL OR ANY ACCOMPANYING PACKAGING IN WHICH THE PRODUCTS WERE SENT (E.G. SHOE BOX)

THE RETURN PARCEL UNTIL IT REACHES US IS YOUR RESPONSIBILITY IF IT IS LOST OR DAMAGED IN ANY WAY AND THE RETURN ITEM MUST BE IN ITS ORIGINAL CONDITION (NO TAG REMOVED, NO WASHING, NO ALTERATION).

IN CASE YOU WANT TO REPLACE A PRODUCT WE WILL SEND YOU THE NEW PRODUCT IMMEDIATELY AFTER RECEIVING THE RETURN. IT IS GOOD TO KNOW THAT THE RETURN PROCESS TAKES 1-3 WORKING DAYS AS ALL RETURNED PRODUCTS ARE SUBJECT TO QUALITY CONTROL.

YOU CAN NOT REPLACE OR RETURN A PRODUCT PURCHASED FROM OUR ONLINE STORE IN OUR PHYSICAL STORE, WITHOUT FIRST CONTACTING US BY PHONE AT 2374022688 OR ONLINE AT INFO@CRYSTALCLOTHING.GR

ACCESSORIES ARE NOT CHANGED OR RETURNED FOR HYGIENE REASONS.

COST

THE RETURN COSTS ARE CHARGED TO THE CUSTOMER AND INCLUDE THE COST OF RETURNING WITH THE SAME SHIPPING COMPANY WITH WHICH THE SHIPMENT WAS MADE AND THE COST OF SHIPPING THE ORDER. THUS THE MONEY THAT WILL BE REFUNDED TO YOU IS THE TOTAL VALUE OF THE PRODUCTS YOU PURCHASED AND NOT THE TOTAL COST OF THE ORDER.

ON THE CONTRARY, THE COST OF TRANSPORT FOR PRODUCT REPLACEMENT IS BORNE BY US!

IF YOU RECEIVED YOUR ORDER WITH A DEFECTIVE PRODUCT, WE UNDERTAKE TO REPLACE IT WITHOUT ANY CHARGE!

RETURN OF MONEY

THE COST OF RETURNING THE PRODUCTS IS YOUR RESPONSIBILITY UNLESS IT IS DUE TO AN ERROR ON OUR PART. UPON RECEIPT OF THE PARCEL, WE WILL CHECK IF THE PRODUCT IS IN ITS ORIGINAL CONDITION AND WITHIN 14 CALENDAR DAYS THE MONEY WILL BE RETURNED TO YOUR ACCOUNT.

WE WOULD LIKE TO INFORM YOU THAT OUR REFUNDS ARE MADE THROUGH ALPHA BANK.

IN CASE YOU HAVE ANOTHER BANK THE TRANSACTION COSTS ARE SHARED ON BOTH SIDES!

MEANS OF DISPATCH

WE ARE COMING TO YOU, ALL OVER GREECE AND ABROAD.

FREE TRANSPORTATION FOR PURCHASES OVER 100E WITHIN GREECE!

COURIER COMPANY

OUR STORE COOPERATES WITH THE COMPANY ELTA COURIER TO ENSURE THE PROMPT AND SAFE SHIPMENT OF YOUR PURCHASES!

COST OF SHIPMENT

SHIPPING TO GREECE COSTS 3€. BY CHOOSING CASH ON DELIVERY AS A METHOD OF PAYMENT YOU PAY YOUR ORDER UPON RECEIPT WITH AN ADDITIONAL CHARGE OF 2€.

*FOR SHIPMENTS TO CYPRUS THE CHARGE IS 20€ AND INCLUDES THE SHIPPING COSTS. FOR SHIPMENTS TO CYPRUS, ONLY THE BANK DEPOSIT IS VALID.