Topeka with silver straps

RETURN/REPLACEMENT OF PRODUCTS IS ACCEPTED BY OUR STORE WITHIN 14 CALENDAR DAYS FROM THE DATE OF SHIPMENT OF THE PRODUCT.

IN ORDER FOR US TO ACCEPT THE RETURN/REPLACEMENT, THE PRODUCTS MUST BE IN PERFECT CONDITION, UNUSED AND IN THEIR ORIGINAL PACKAGING. THE RECEIPT AND THE BRAND LABEL OR ANY ACCOMPANYING PACKAGING IN WHICH THE PRODUCTS WERE SENT (E.G. SHOE BOX) ARE ALSO REQUIRED.

THE RETURN PARCEL BY THE TIME IT REACHES US IS AT YOUR OWN RISK IF IT IS LOST OR DAMAGED IN ANY WAY, AS WELL AS THE RETURN ITEM MUST BE IN ITS ORIGINAL CONDITION (NO TAG REMOVED, NO WASHING, NO ALTERATION).

IN CASE YOU WANT TO REPLACE A PRODUCT WE WILL SEND YOU THE NEW PRODUCT IMMEDIATELY AFTER RECEIVING THE RETURN. PLEASE BE AWARE THAT THE RETURN PROCESS TAKES 1-3 BUSINESS DAYS AS ALL RETURNED PRODUCTS ARE SUBJECT TO QUALITY CONTROL.

YOU CAN NOT REPLACE OR RETURN A PRODUCT PURCHASED FROM OUR ONLINE STORE IN OUR PHYSICAL STORE WITHOUT FIRST CONTACTING US BY PHONE AT 2374022688 OR ONLINE AT INFO@CRYSTALCLOTHING.GR

ACCESSORIES ARE NOT CHANGED OR RETURNED FOR HYGIENE REASONS.

THE RETURN COSTS ARE CHARGED TO THE CUSTOMER AND INCLUDE THE COST OF RETURN WITH THE SAME TRANSPORT COMPANY WITH WHICH THE SHIPMENT WAS MADE AND THE COST OF SENDING THE ORDER. THEREFORE THE MONEY THAT WILL BE REFUNDED TO YOU IS THE TOTAL VALUE OF THE PRODUCTS PURCHASED AND NOT THE TOTAL COST OF THE ORDER.

ON THE CONTRARY, THE COST OF TRANSPORT FOR PRODUCT REPLACEMENT IS BORNE BY US! IF YOU RECEIVED YOUR ORDER WITH A DEFECTIVE PRODUCT, WE WILL REPLACE IT WITHOUT ANY CHARGE.

THE COST OF RETURNING THE PRODUCTS IS YOUR RESPONSIBILITY UNLESS IT IS DUE TO AN ERROR ON OUR PART. UPON RECEIPT OF THE PARCEL, WE WILL CHECK IF THE PRODUCT IS IN ITS ORIGINAL CONDITION AND WITHIN 14 CALENDAR DAYS THE MONEY WILL BE RETURNED TO YOUR ACCOUNT.

WE WOULD LIKE TO INFORM YOU THAT OUR REFUNDS ARE MADE THROUGH ALPHA BANK. IN CASE YOU HAVE ANOTHER BANK THE TRANSACTION COSTS ARE SHARED BY BOTH PARTIES.